Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. We would like to show you a description here but the site won’t allow us. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Virgin Media; My Virgin Media; Shop; Help;. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Options. Virgin Mobile. At Virgin Media, we’re passionate about protecting our planet. Kit return 5 hours ago Have waited in all. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Hello. Within that letter or email, we’ll also include information about any other changes we’re. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. It is important that you read and understand the full terms and. SpeedWe would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Push the white cable (from the old Hub) into the back of the new Hub. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. It’s because the reconnection team says the request cannot be processe. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Networking and WiFi. 28 December 2011 at 1:11PM. Virgin Media Kit Collection. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. Stream from Virgin Media. I have not received the return kit I was promised in order to return VM equipment. We would like to show you a description here but the site won’t allow us. If you don't pay that bill then it's just like any other bill from any other company. Back a step. . When referring to “agreement” we mean all of these things. Reply. 0 once you have your Quickstart box. co/recycling for information on how to return or recycle old equipment,together with. We would like to show you a description here but the site won’t allow us. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. We would like to show you a description here but the site won’t allow us. We use Collect+ services for returning. In your Stream kit you’ll find everything you need to get the Stream box up and running. SpeedWe would like to show you a description here but the site won’t allow us. Joining in. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. No setup fee is available on all bundles, broadband & phone, and broadband only packages. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Alternatively, you can take the kit to your local O2 store or your local recycling centre. The tracking on Yodel says its still en-route. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Further exclusions & legal stuff apply. . byrnesv. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. QuickStart, set up and connections. Returning a V6 box. Returning Kit. we never really used the tv box and I throw it away many months ago. I am going to send you a private message. couldn't see where best to post this. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. they have not sent me a package to return the old kit in. but it doesn't work - 5285247. Currently equipment returns have been paused due to lockdown. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. The webpage usually list which items need returning, however it doesn't at present. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. If we need to send you some new equipment or book an engineer. I'm sure they would have charged me if I was out when they arrived. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. Fibre to the home - not actually me, btw. Networking and WiFi. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. couldn't see where best to post this. I've been asked to return my previous Stream box after cancelling then reactivating the service. in the box it gives you a returns label to post the old kit back. Virgin Media Staff Options. 5 months ago I was upgraded from Hub 3 to 5. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. . This promotion means you won’t pay the usual setup fee of £35. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. After canceling your service, you need to return the Virgin media kit. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. 3 weeks ago. 0 Kudos. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. This model should not be allowed, or at least there should be a way to connect to a VM. Choose your package. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. My V6 box has been replaced by a 360 and 2 days later I. sorry if in wrong place. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. . For my surprise, in the package of the hub 5, was another package to return the hub 4. I have not received the return kit I was promised in order to return VM equipment. We would like to show you a description here but the site won’t allow us. Options. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. The new fibre phone line is designed to work with the same phones as the old copper line. We would like to show you a description here but the site won’t allow us. Forum Team 10 Views Message 2 of 2 Flag for a. 2. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. I used to live in London and since I had to move home I chose to discontinue my broadband. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. In which terminal I have to put the silver cap. I have today 11th feb had the same original email we need to collect your kit. . Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Thank you in. Virgin Media Help - Get help, tips and advice to m. If we decide to do this, we’ll let you know. . Manage Your Account. £8p/m extra or included with Gig1 or Volt. I'm sorry to hear there is some confusion with your return kit. The webpage usually list which items need returning, however it doesn't at present. Manage Your Account. It's an outstanding balance and will just go through the collections process. phil55. is legally binding, which means that we are making promises to each other about the . Virgin Media; My Virgin Media; Shop;. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. on 26-03-2023 08:51. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Am a little weary that if we recycle the kit that we might get billed for not returning it. Alternatively, visit virg. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 0 or iOS 12 or later mobile or tablet. If you have trouble, do a DSAR request of the recording (held up to 6 months). It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. Or stream, control and manage. The clerk will print the return label and process your return. Quickstart is the quickest and easiest way to setup our services. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Virgin Mobile. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. We would like to show you a description here but the site won’t allow us. i. Today I have received an email and a text message regarding the return of my equipment and that. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. It’s because the reconnection team says the request cannot be processe. 3. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Equipment remains our property and we charge for anything unreturned. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. QuickStart, set up and connections. Networking and WiFi. At least 30Mbps download speeds in every room or £100 one-off credit. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. 0 or iOS 12 or later mobile or tablet. . We would like to show you a description here but the site won’t allow us. You can, if you prefer, print your. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. Tivo. They will be charged for not returning any rented equipment that VM want back. O2 shop or local council recycle yard. . They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Help with a refund for a bereaved account. As subject. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. This promotion means you won’t pay the usual setup fee of £35. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. co. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. . Available with M50 broadband or faster. jpeg1. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. An Ethernet cable – The. Step 4. hello007007 Posts: 149 Forumite. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. After that it is up to VM and its contractors to ensure the kit is returned. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. . You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. agreement. Posted in QuickStart, set up and connections. Manage Your Account. If you cancel your service, you will need to return your kit to Virgin Media. 2% on a yearly basis, driven by fixed and mobile service price rises. For full instructions on how to return any of our kit, please see here and all instructions should be available there. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. however, I have a splitter with 4 connection. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. how to return your old kit. If you want a hand understanding our services, or how to do certain tasks, you’ve come. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. Hi Virgin I am returning equipment and I have to put the silver cap. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. Please can you confirm that the £40 c. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. Forum; Apps. Alternatively, visit virg. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. An Ethernet cable – The. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. Have been told that some customers have been charged when not returning equipment, however. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Virgin Media services are only available in eligible Virgin Media network areas. If you're leaving Virgin Media, it will send you a postal. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. The kit was collected and I received email confirmation of the collection. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. That has been confirmed and was going to arrive in 3 working days. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. Further exclusions & legal stuff apply. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Sell them. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. Return Old Kit - Virgin Media Community - 5285247. Have waited in all day kit not collected - 5223593. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. They said it should be 30 days to return so basically I have the entire month of Feb. how to return your old kit. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. You might also need to change it if your current package isn’t available at your new address. Then today i get an email asking to return it, well thats a bit hard now. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. It has been very poorly attached and has caused damage. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. Chatter and. Then enter your email address, and click on email me my new label and follow the instructions. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. scroll down to 'External wall box'). A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. . QuickStart, set up and connections. Security matters. 2. Please look out for the purple envelope in the top right of your scre. on 25-11-2022 12:11. Stay safe online. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. services. totally mixed up text, email and the human operators - don't understand the English language. Keep a hold of your receipt as this will have your tracking number on it to track your return online. When you’re booking your move, let us know if you want to choose a new package for your new home. . Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. The Stream remote. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. The collection date is 29 November. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. My Virgin Media App. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. they can only follow a scripts. It's at least 7 years old! We would love. The clerk will print the return label and process your return. Each time promised either it will be collected by. In December, VM offered to upgrade to Hub 5, and I accepted it. hello007007 Posts: 149 Forumite. It's at least 7 years old! We would love. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Return Valérie for free with Canada Post. 0 Kudos. Virgin Media;. Hi. Tuning in. New 4K Ultra HD kit uses HDCP 2. Virgin Media want their box back - i dont have it. Posted in Managing Your Account - Cable. HD kit and some older 4K Ultra HD kit only supports older versions. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. Alternatively, visit virg. In the event you change service or close your account, it's important that you return any equipment to us. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. ’. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Y’all are right to be suspicious though!Scroll down and click on create new label. 2 hours ago. Within that letter or email, we’ll also include information about any other changes we’re. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. We would like to show you a description here but the site won’t allow us. I second this . Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. @Hannahman wrote:. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. Normally, we ask you to return your kit. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. That would be. When you see the ‘starting up’ screen, you can pull the tab out of the remote. QuickStart, set up and connections. Alessandro Volta In response to MattL3. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Just joined. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. Excludes broadband faults and broadband network outages. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. Networking and WiFi. We would like to show you a description here but the site won’t allow us. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. Working hard to help connect the nation, shop our offers and order online. No, you can keep using the same phone you’ve always used. I have left virgin and been contacted to return my kit. 35 minutes ago. SpeedVirgin media sent me a cheque when I didn’t return the router back. Steveiow. Existing Virgin Media customers will have to pay a fee in order. QuickStart, set up and connections. Solved: My VM account ended on 31st March. When can I - 5311065. I would like to take a look on your behalf. The advice was to recycle the old hub. I am putting a complaint in with ofcom along with all the evidence I have. Thank you both for your input and trying to help. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. I have also been reminded each. Excludes broadband faults and broadband network outages. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam.